FAQ

Board Category

Q My credit card is declined. What should I do?

Available credit card brands are Visa, Mastercard, JCB.
These are the possible reasons that you may be declined.

(1) The card used is issued in Korea
; Even if it is Visa, Mastercard, JCB, the card issued from Korea is not available to use.
(2) Detour IP used
(3) The card was declined for several times already
(4) Others (Other possible combined reasons that are considered as suspicious transaction, Expiration date issue, etc.)

※ If the error code is [SR] you need to contact your credit card company.
Q Can I get a refund for returned package?

We do not provide a refund for following returned packages:
- Packages delivered to incorrect addresses
- Packages unclaimed by addressees
- Unsuccessful delivery due to absence of addressees

How to double check your Zip code:
U.S.A: https://tools.usps.com/go/ZipLookupAction_input
Canada: https://www.canadapost.ca/cpo/mc/personal/postalcode/fpc.jsf
Q Can I make purchases in currencies other than US dollars?

We are sorry to inform you that we only accept US dollars as a payment currency.
Please be noted that the actual amount of payment may differ from the price indicated in your cart depending on the USD exchange rate of your bank
Q I can't find my country in the shipping options.

We are unable to ship to countries that are not included in the shipping options.
Q Can I change my address?

You can change your address only BEFORE the payment.
Please double check your zip code and address details.

Double check your Zip code
U.S.A: https://tools.usps.com/go/ZipLookupAction_input
Canada: https://www.canadapost.ca/cpo/mc/personal/postalcode/fpc.jsf

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