For customs clearance purposes, we request that you divide your orders for purchases that exceed USD 300.
Please note that if the delivery failed due to any reason including insufficient address, missing post code, and insufficient recipient information, we will contact you for checking but if there's no response within the time limit, parcel may be returned or discarded. If parcel is discarded or returned due to customer's fault, refund cannot be made. Please doublecheck your delivery information before checkout and take calls from shipping company for checking.
For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.
Due to the issue regarding COVID-19, there has been delay or temporary stop of shipment from some countries. Read more
Notice regarding customs tax from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get refund for returned parcel.
Please keep following up with the tracking update and if customs clearance gets delayed, please contact local customs as soon as possible and claim the parcel.