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  • Shipping Guide

    Note for All Countries

    For customs clearance purposes, we request that you divide your orders for purchases that exceed USD 300.

    Please note that if the delivery failed due to any reason including insufficient address, missing post code, and insufficient recipient information, we will contact you for checking but if there's no response within the time limit, parcel may be returned or discarded. If parcel is discarded or returned due to customer's fault, refund cannot be made. Please doublecheck your delivery information before checkout and take calls from shipping company for checking.

    For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.

    Due to the issue regarding COVID-19, there has been delay or temporary stop of shipment from some countries. Read more

    Notice regarding customs tax from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get refund for returned parcel.

    Please keep following up with the tracking update and if customs clearance gets delayed, please contact local customs as soon as possible and claim the parcel.

    Shipping Options
    Shipping Option Region Delivery Time
    Fastbox Standard DHL USA Approx. 7
    Fastbox Premium DHL Australia Approx. 10
    Fastbox Mail EMS Others Approx. 14-21 day

    For US address, we are unable to ship to the following addresses: P.O. Box, APO, FPO, DPO.

    Actual shipping fee that includes packaging and products may differ from estimate.

    Shipping Fees

    Free shipping for orders with total purchase amount USD 60 and over.

    Shipping Process
    1. 1. Add item(s) to your cart.
    2. 2. Select desired item(s) and place order. Once payment is completed, the order status will appear as “Pending Shipment.”
    3. 3. Pending Shipment Please allow 1- 2 business days for the order to be processed and prepared for shipment. Packages are not shipped from our distribution centers on weekends or Korea holidays.
    4. 4. In Transit You will be able to check the tracking number and information on the My Orders page.
    5. 5. Delivery Door-to-door courier service is available for EMS or DHL. DHL is delivered without signature confirmation. In the event the recipient is absent, the package will be dropped in the recipient’s mailbox. The postal service does not claim any responsibility for missing packages after delivery.
    Check Your Order Status

    When your order is ready to be shipped, you will receive a shipping confirmation e-mail. This e-mail will contain shipping details, your tracking number, and links to the selected courier website. To track an order at OliveYoung.com, go to My Account. You will need to sign in to access your account information.

    Track Your Order

    Fastbox Tracking : Click here

    Duties and taxes for International Purchasing

    The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country. Additional charges for import clearance must be fulfilled by the recipient; Olive Young has no control over these charges, nor can Olive Young predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.

    Email Restock Notification

    If the product you want is out of stock, we have an Email Restock Notification that lets us notify you when the product is back in stock. You can visit the product page and apply for Email Restock Notification.

    Out-of-Stock Items

    If an item in your order is out of stock after payment, you will receive notification via email. If you would like to be notified when the item is back in stock, please visit the product page and sign up for Email Restock Notification.

    Customer Service

    Contact our customer service for more information.

    Customer Service Hours: Mon-Fri 09:00-18:00 (GMT+9)

    E-mail: oycs@oliveyoung.com

    Phone: +1-800-523-6115

Shipping Guide

1. Note for All Countries
  • - For customs clearance purposes, we request that you divide your orders for purchases that exceed USD 300.
  • - Please note that if the delivery failed due to any reason including insufficient address, missing post code, and insufficient recipient information, we will contact you for checking but if there's no response within the time limit, parcel may be returned or discarded.
    If parcel is discarded or returned due to customer's fault, refund cannot be made.
    Please doublecheck your delivery information before checkout and take calls from shipping company for checking.
  • - Dueto the issue regarding COVID-19, there has been delay or temporary stop of shipment from some countries. Read more
2. Shipping Options
Shipping Option
EMS
K-Packet
Within
Under 34 x 22 x 28 (cm)
Region
Approx. 150 countries
Approx. 150 countries
Delivery Time
Approx. 7 days
14-21 days
  • * Excluded regions are EU, according to GDPR policy, and South Korea.
  • - We are unable to ship to the following addresses: P.O. Box, APO, FPO, DPO.
  • - Actual shipping fee that includes packaging and products may differ from estimate.
  • - K-Packet shipments may need to be switched to EMS depending on the weight and size of package. Should this happen, you will be notified via email. Please take note after payment.
3. Shipping Fees
  • Free shipping for orders with total purchase amount USD 60 and over.
  • For orders with total purchase amount under USD 60. Click here for details

Free International Shipping for USD 60 above

4. Shipping Process
  1. ① Add item(s) to Cart.
  2. ② Select desired item(s) and place order.
    - Once payment is completed, the order status will appear as “Pending Shipment.”
  3. ③ Pending Shipment
    - Please allow 1- 2 business days for the order to be processed and prepared for shipment. - Packages are not shipped from our distribution centers on weekends or Korea holidays.
  4. ④ In Transit
    - You will be able to check the tracking number and information on the My Orders page.
  5. ⑤ Delivery
    - Door-to-door courier service is available for EMS delivery. - K-Packets are delivered without signature confirmation. In the event the recipient is absent, the package will be dropped in the recipient’s mailbox. The postal service does not claim any responsibility for missing packages after delivery.
5. Check Your Order Status
When your order is ready to be shipped, you will receive a shipping confirmation e-mail. This e-mail will contain shipping details, your tracking number, and links to the selected courier website.
To track an order at OliveYoung.com, go to My Account. You will need to sign in to access your account information.
6. Track Your Order

EMS Worldwide Tracking : click here
K-Packet Tracking : click here

7. Duties and taxes for International Purchasing
The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country. Additional charges for import clearance must be fulfilled by the recipient; Olive Young has no control over these charges, nor can Olive Young predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.
8. Email Restock Notification
If the product you want is out of stock, we have an Email Restock Notification that lets us notify you when the product is back in stock. You can visit the product page and apply for Email Restock Notification.
9. Out-of-Stock Items
If an item in your order is out of stock after payment, you will receive notification via email. If you would like to be notified when the item is back in stock, please visit the product page and sign up for Email Restock Notification.
10. Customer Service
Contact our customer service for more information.
Customer Service Hours: Mon-Fri 09:00-18:00 (GMT+9)
E-mail: oycs@oliveyoung.com
Phone: +1-800-523-6115

WORLD SHIPPING

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